Free US shipping over $85, an easy 30-day return window, and a studio team that answers every message personally. Here is exactly how your Brownhaze order travels and what to do if something isn't right.
Last updated November 3, 2026
Free US shipping
On orders over $85
30-day returns
Hassle-free, no fees
Handmade
Packed in Los Angeles
Shipping
Every piece is packed by hand in our Los Angeles studio. Orders ship within 1–3 business days.
Made to order or custom orders can take 2–3 weeks before they leave the studio. We will discuss timing when we talk to you about your order.
Free standard US shipping on orders over $85.
US standard shipping (3–5 business days) is $6.50 on orders under $85.
US priority shipping (1–2 business days) is available at checkout for $14.
International shipping is calculated at checkout by destination and weight; delivery usually takes 7–21 business days (depending on customs) and any duties or taxes are the buyer's responsibility.
You will receive a tracking link by email as soon as your parcel is scanned by the carrier.
Hassle-free returns
You have 30 days from delivery to return any unused piece in its original condition and packaging, and we will refund the full purchase price. No restocking fees, no long forms.
Email us with your order number and the item you'd like to return; we reply with a return address and instructions within one business day.
Pieces must be unworn, unwashed and free of perfume, makeup or smoke, with tags and original packaging intact.
Refunds are issued to the original payment method within 5 business days of the parcel reaching the studio.
Return shipping is free for US orders; international return postage is paid by the customer.
Exchanges for a different size or color are free — tell us what you'd like in your return email.
Custom orders and final sale
Because they are made for you alone, custom and personalized pieces — engraved names, custom colorways, one-off designs — cannot be returned unless they arrive damaged or differ from what we agreed.
Sale and clearance pieces are final sale; this is marked on the product page.
Earrings cannot be returned for hygiene reasons unless faulty.
Damaged or incorrect orders
If a piece arrives damaged, or you receive the wrong item, send us a photo within 7 days of delivery and we will repair, replace or refund it — your choice — including shipping costs. Handmade jewelry can need a small repair over time; write to us and we will take care of it.
Start a return or ask about your order
One email is all it takes. Include your order number and we'll send instructions the same business day.